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Performance Management

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Survey design: start with the end in mind and keep it simple!

Recently, I’ve been advising on survey design for a consultation exercise and emphasising 2 key points: Start with the end in mind Keep it simple I wrote a while ago about lessons learnt for designing customer and staff surveys. I described 5 mistakes people make: Failing to link survey questions to survey objectives Asking too … Continue reading

What’s your philosophy and approach to strategic planning?

“What’s your philosophy and approach to strategic planning?” That’s the question I was asked in a recent tender document and it made me think about some of the principles that underpin how I work with clients to help them develop their plans. 2 of my favourite planning quotes: “Plans are nothing, planning is everything” (Eisenhower) … Continue reading

Many Business Plans need to be much SMARTer

It ought to be simple, really.  Plans should be a statement of how you will achieve your objectives, by a particular date.  So, you might assume that an effective plan would comprise at least the following: The actions required to achieve the objectives The date(s) by when the actions must be completed The resources required … Continue reading

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