Client Feedback

In order to help us maintain the high standards of service we strive for and to learn from clients’ suggestions, we ask clients to complete a Satisfaction Questionnaire at the end of each assignment.

Here’s what some of our clients say makes us different to other consultants they have worked with:

  • “You have a good understanding of how the Agency and our Division works.” (Food Standards Agency)
  • “Long-established personal relationship with Yell and understanding of Lean, plus Control 2007 costing.” (Yell)
  • “Comprehensive understanding of the organisation.  Very impressive from beginning to end.” (Probation)
  • “A perception of a greater duty of care.  Engagement is closer and subsequently I felt that we received greater service.  I would have no problems in recommending your services to anyone.  First rate.” (Ofgem)
  • “You brought knowledge of Probation and Victims work.” (Probation)
  • “Thank you very much for doing a splendid job on the customisation of this for the Team” (BBC)

Other client feedback:

  • “Thank you very much for all your hard work and I really enjoyed working with you. You are the ultimate professional and one of the most reliable and dependable consultants that I have worked with.” (BBC)
  • “Thank you for your inspirational support” (MoJ)
  • “The course you delivered was excellent. I am an organised person generally but to suddenly have a toolkit which gives you the freedom and confidence to plan projects more effectively has been a real eye-opener and I’m really excited to put this into practice.” (BBC)
  • “Thank you Ian for bringing clarity to some complex ideologies. I have been inspired by the course – (pretty good for a creative)” (BBC)
  • “…wanted to say a massive thanks for today. As always, expertly facilitated…” (Julian Support)

  • The most beneficial part of the workshop was using the techniques to identify problems that are actually happening on site.” (Construction Co.)

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© Improvement Skills Consulting Ltd. and Ian Seath, 2007-22. Unauthorised use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Improvement Skills Consulting Ltd. and Ian Seath with appropriate and specific direction to the original content.

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