Ian J Seath

Ian J Seath has written 783 posts for Simply, improvement…

Unlocking improvements in charity processes

I get involved in a lot of process discovery work for charities (and other organisations) and this blog post summarises a typical approach. Overall, the key activities would be as follows: Senior managers have to start by identifying the purpose of the programme or project. This may be to support growth ambitions, to improve performance … Continue reading

Survey design: start with the end in mind and keep it simple!

Recently, I’ve been advising on survey design for a consultation exercise and emphasising 2 key points: Start with the end in mind Keep it simple I wrote a while ago about lessons learnt for designing customer and staff surveys. I described 5 mistakes people make: Failing to link survey questions to survey objectives Asking too … Continue reading

GIST Planning for Innovation Projects

I’ve been facilitating a group of staff who have been challenged by their senior leadership team to complete some Innovation Projects as part of a current leadership development programme. The timescales are tight, the projects run over the Summer holiday period and the teams generally have more ideas than they can cope with in the … Continue reading

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