Process Improvement: 100% of an organisation’s performance results are caused by its processes and there are many tools and techniques available to help improve performance. We have enabled clients to:

• Reduce approvals process cycle-time from an average of 42 days to 5 days within three months
• Identify £1M of cost savings in a major claims process
• Increase capacity to 110% of target in a health-testing process
• Reduce financial transaction processing errors to 0.25% in 2 months

Our experience covers many “flavours” of Process Improvement, including:

• Process Management (at organisational and process levels)
• BPI (using the DMAIC approach)
• BPR
• Lean
• Six Sigma (and Lean Sigma)
• Root Cause Problem Solving

Ian’s clients include:

Our articles on Process Improvement, free to download…

Process Improvement in the Public Sector (e-book)

Charity BPI: People + Process = Charity Performance

Introduction to Process Management

Process Owner Skills

How a Business Process Model can help identify Value

Cloud plus process – recipe for success

There’s no such thing as a CRM Project

Routine vs. Emergent Processes

A process is not a project

Value for Money and Business Process Management

Outcomes vs. Outputs: Are they different?

Process Measurement

Managing by Numbers: Statistical Thinking (SPC)

AIM Lean Six Sigma (Accelerated Improvement Method)

Lean Sigma: Bandwagon or Value Add?

What is Value-add?

Activity Costing and Best Value

Why Benchmarking Might Not Work

Process Change: Engagement is key

Process Management in Human Resources

Kaizen Bitz: Doomed to fail?

Simulation: A world of “what if?”

Three tools to identify efficiency savings

Wicked Problems

Isis-Papyrus Process Automation: An overview of the Isis Papyrus approach

Tools and Tips…

SIPOC Process Definition Download a SIPOC Template (MS Word)

Kaizen Blitz: An introduction and words of caution

Questionnaires – A Quick Guide