Process Improvement

Process Improvement: 100% of an organisation’s performance results are caused by its processes and there are many tools and techniques available to help improve performance. We have enabled clients to:

  • Reduce approvals process cycle-time from an average of 42 days to 5 days within three months
  • Identify £1M of cost savings in a major claims process
  • Increase capacity to 110% of target in a health-testing process
  • Reduce financial transaction processing errors to 0.25% in 2 months

Our experience covers many “flavours” of Process Improvement, including:

  • Process Management (at organisational and process levels)
  • BPI (using the DMAIC approach)
  • BPR
  • Lean
  • Six Sigma (and Lean Sigma)
  • Root Cause Problem Solving

Ian’s clients include:


Our articles on Process Improvement, free to download…

Process Improvement in the Public Sector (e-book)

Charity BPI: People + Process = Charity Performance

Introduction to Process Management

Process Owner Skills

How a Business Process Model can help identify Value

Cloud plus process – recipe for success

There’s no such thing as a CRM Project

Routine vs. Emergent Processes

A process is not a project

Value for Money and Business Process Management

Outcomes vs. Outputs: Are they different?

Process Measurement

Managing by Numbers: Statistical Thinking (SPC)

AIM Lean Six Sigma (Accelerated Improvement Method)

Lean Sigma: Bandwagon or Value Add?

What is Value-add?

Activity Costing and Best Value

Why Benchmarking Might Not Work

Process Change: Engagement is key

Process Management in Human Resources

Kaizen Bitz: Doomed to fail?

Simulation: A world of “what if?”

Three tools to identify efficiency savings

Wicked Problems

Isis-Papyrus Process Automation: An overview of the Isis Papyrus approach

Tools and Tips…

SIPOC Process Definition Download a SIPOC Template (MS Word)

Kaizen Blitz: An introduction and words of caution

Questionnaires – A Quick Guide


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© Improvement Skills Consulting Ltd. and Ian Seath, 2007-17. Unauthorised use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Improvement Skills Consulting Ltd. and Ian Seath with appropriate and specific direction to the original content.
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