Process Improvement: 100% of an organisation’s performance results are caused by its processes and there are many tools and techniques available to help improve performance. We have enabled clients to:
Our experience covers many “flavours” of Process Improvement, including:
Ian’s clients include:
Our articles on Process Improvement, free to download…
Process Improvement in the Public Sector (e-book)
Charity BPI: People + Process = Charity Performance
Introduction to Process Management
How a Business Process Model can help identify Value
Cloud plus process – recipe for success
There’s no such thing as a CRM Project
Routine vs. Emergent Processes
Value for Money and Business Process Management
Outcomes vs. Outputs: Are they different?
Managing by Numbers: Statistical Thinking (SPC)
AIM Lean Six Sigma (Accelerated Improvement Method)
Lean Sigma: Bandwagon or Value Add?
Activity Costing and Best Value
Why Benchmarking Might Not Work
Process Change: Engagement is key
Process Management in Human Resources
Simulation: A world of “what if?”
Three tools to identify efficiency savings
Isis-Papyrus Process Automation: An overview of the Isis Papyrus approach
Tools and Tips…
SIPOC Process Definition Download a SIPOC Template (MS Word)
Kaizen Blitz: An introduction and words of caution
Questionnaires – A Quick Guide
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