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Process Improvement

This tag is associated with 66 posts

“Leading Together” – Haringey Council’s Leadership Programme for middle managers – video

I was one of the facilitators on Haringey Council’s “Leading Together” programme which ran last Summer. I ran a couple of modules on Demand Management which is a hot topic in many local authorities (and elsewhere) where they are often challenged as a result of funding cuts. The workshops included processes and tools for identifying … Continue reading

Charities: People + Process = Performance

“You can have great people, but put them in a lousy process and the process will win every time”. Charities need to be sustainable Voluntary sector organisations need to be financially sustainable in order to maintain services to their beneficiaries. To be sustainable, as well as fundraising, you need vision, improved working practices and appropriate … Continue reading

A new version of APQC’s Process Classification Framework has been launched

A new version of the American Productivity & Quality Center (APQC) Process Classification Framework (PCF)® is now available: Version 7.2.0 went live last week. The PCF is the most widely downloaded framework in the world and helps organisations create a common language to communicate and define work processes comprehensively. This version of the PCF is a minor update which includes … Continue reading

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