Change Management

This tag is associated with 19 posts

Why do people hate your new CRM (or any other) system?

An article at was titled “What Won’t Tell You“, but it’s not just about that particular Customer Relationship Management (CRM) system. The lessons highlighted are equally applicable to almost every new IT project. I’ve written previously and argued that there’s no such thing as a CRM project (or IT project). There are only business … Continue reading

Thinking fast and slow for human behaviour change

I’ve written recently about change management and models for human behaviour change. It’s become apparent that many of the successes and failures of health and other improvement initiatives are down to human motivation, behaviour and thinking.  Studying fields such as psychology that are concerned with how people think, behave and make decisions can give us … Continue reading

3 Myths of behaviour change – why common sense isn’t helpful!

“You will be less successful at creating behavioural change if you let common sense be your guide”.

Enter your email address to follow this blog and receive notifications of new posts by email.

Join 594 other followers

Connect with Ian Seath

Find us on Facebook Improvement Skills Consulting Ltd. on LinkedIn Follow IanJSeath on Twitter


Copyright Notice

© Improvement Skills Consulting Ltd. and Ian Seath, 2007-20. Unauthorised use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Improvement Skills Consulting Ltd. and Ian Seath with appropriate and specific direction to the original content.