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The people side of process improvement

Two articles in a BPTrends Newsletter (www.BPTrends.com) caught my eye and highlight the importance of “people” in Process Improvement. Human Processes: Discovering Collaboration discusses the differences between collaborative processes and step by step processes. I’ve previously written about these and referred to them as “Emergent” and “Routine” processes. The article explains why traditional analytical techniques fall short in … Continue reading

Many Business Plans need to be much SMARTer

It ought to be simple, really.  Plans should be a statement of how you will achieve your objectives, by a particular date.  So, you might assume that an effective plan would comprise at least the following: The actions required to achieve the objectives The date(s) by when the actions must be completed The resources required … Continue reading

“Simply, improvement…” – my June 2019 Newsletter is out today

View it online here. I write an e-Newsletter which goes out monthly (except August) and is another way to keep in touch with topics of relevance to Continuous Improvement.  Sometimes it’s a round-up of what I’ve been writing on this Blog in the previous month; sometimes it’s a new article.  If I’m running public workshop … Continue reading

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