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Process Management

This category contains 51 posts

Charities: People + Process = Performance

“You can have great people, but put them in a lousy process and the process will win every time”. Charities need to be sustainable Voluntary sector organisations need to be financially sustainable in order to maintain services to their beneficiaries. To be sustainable, as well as fundraising, you need vision, improved working practices and appropriate … Continue reading

Outcomes vs. Outputs. Why it’s important to understand the difference

This week, I’ll be speaking at a workshop for charities where the theme is Measurement, Evaluation and Learning. My short session is about cutting through the jargon. I spend much of my time helping clients to focus on the outcomes they are trying to achieve.  I also help them to identify their business processes, which … Continue reading

A new version of APQC’s Process Classification Framework has been launched

A new version of the American Productivity & Quality Center (APQC) Process Classification Framework (PCF)® is now available: Version 7.2.0 went live last week. The PCF is the most widely downloaded framework in the world and helps organisations create a common language to communicate and define work processes comprehensively. This version of the PCF is a minor update which includes … Continue reading

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