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Process Management

This category contains 50 posts

Outcomes vs. Outputs. Why it’s important to understand the difference

This week, I’ll be speaking at a workshop for charities where the theme is Measurement, Evaluation and Learning. My short session is about cutting through the jargon. I spend much of my time helping clients to focus on the outcomes they are trying to achieve.  I also help them to identify their business processes, which … Continue reading

A new version of APQC’s Process Classification Framework has been launched

A new version of the American Productivity & Quality Center (APQC) Process Classification Framework (PCF)® is now available: Version 7.2.0 went live last week. The PCF is the most widely downloaded framework in the world and helps organisations create a common language to communicate and define work processes comprehensively. This version of the PCF is a minor update which includes … Continue reading

Control Charts: use and benefits. Presentation to the OR Society Criminal Justice SIG 2017

Here’s my presentation to the ORS CJ SIG (23/2/17) on the use and benefits of Control Charts in the Criminal Justice Sector. SPC Charts were key tools for me early in my career when I was working in manufacturing but they are equally applicable in a service sector environment. If you have time series data … Continue reading

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