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Process Improvement

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Measures of Digital Transformation – APQC Survey Report 2019

The APQC recently completed a survey on digital transformation to understand how organisations manage and evaluate the progress and success of their digital transformation initiatives. More than 300 survey participants responded from over 25 industries. The study revealed that organisations are proceeding rapidly through their digital transformation journeys with almost half (43%) already in their first or second … Continue reading

“Leading Together” – Haringey Council’s Leadership Programme for middle managers – video

I was one of the facilitators on Haringey Council’s “Leading Together” programme which ran last Summer. I ran a couple of modules on Demand Management which is a hot topic in many local authorities (and elsewhere) where they are often challenged as a result of funding cuts. The workshops included processes and tools for identifying … Continue reading

Charities: People + Process = Performance

“You can have great people, but put them in a lousy process and the process will win every time”. Charities need to be sustainable Voluntary sector organisations need to be financially sustainable in order to maintain services to their beneficiaries. To be sustainable, as well as fundraising, you need vision, improved working practices and appropriate … Continue reading

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