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Process Improvement

This category contains 80 posts

“Leading Together” – Haringey Council’s Leadership Programme for middle managers – video

I was one of the facilitators on Haringey Council’s “Leading Together” programme which ran last Summer. I ran a couple of modules on Demand Management which is a hot topic in many local authorities (and elsewhere) where they are often challenged as a result of funding cuts. The workshops included processes and tools for identifying … Continue reading

Charities: People + Process = Performance

“You can have great people, but put them in a lousy process and the process will win every time”. Charities need to be sustainable Voluntary sector organisations need to be financially sustainable in order to maintain services to their beneficiaries. To be sustainable, as well as fundraising, you need vision, improved working practices and appropriate … Continue reading

How to “do improvement” – the missing link in too many Leadership Development programmes?

In the early stages of my career, as a new manager and leader, I went through many training and development programmes. Of course, they covered all of the so-called “soft skills” as well as the more rational skills required to manage (Forecasting, Planning, Organising, Controlling). Importantly, they also included how to “do improvement”. The latter … Continue reading

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