Simply, improvement…
Process Improvement
Unlocking improvements in charity processes
I get involved in a lot of process discovery work for charities (and other organisations) and this blog post summarises a typical approach. Overall, the key activities would be as follows: Senior managers have to start by identifying the purpose of the programme or project. This may be to support growth ambitions, to improve performance … Continue reading
The people side of process improvement
Two articles in a BPTrends Newsletter (www.BPTrends.com) caught my eye and highlight the importance of “people” in Process Improvement. Human Processes: Discovering Collaboration discusses the differences between collaborative processes and step by step processes. I’ve previously written about these and referred to them as “Emergent” and “Routine” processes. The article explains why traditional analytical techniques fall short in … Continue reading
Who’s quantifying the cost of failure?
I’ve been running a series of Demand Management masterclasses for a public sector client and we start the session by discussing what performance data is available for a few of their routine processes. I ask them if they know what the annual cost of running the process is and how many times it is used … Continue reading
Simply, improvement... 
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