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Process Improvement

This category contains 78 posts

How to “do improvement” – the missing link in too many Leadership Development programmes?

In the early stages of my career, as a new manager and leader, I went through many training and development programmes. Of course, they covered all of the so-called “soft skills” as well as the more rational skills required to manage (Forecasting, Planning, Organising, Controlling). Importantly, they also included how to “do improvement”. The latter … Continue reading

Demand Management: 5 strategies drawn from risk mitigation

I have been running some masterclasses on Demand Management recently and while thinking through the various strategies and tactics that could be adopted, I had a flash of inspiration from Risk Management. Many people will have come across the 4 Ts of risk mitigation: Tolerate – acknowledge and live with the risk, but monitor Transfer … Continue reading

Getting started with Digital Transformation in your Charity – a breakfast briefing

Today, my colleagues from ShoNet and I ran a breakfast briefing for Third Sector organisations who want to make a start on their “digital journey”. My presentation covered the following topics: 3 reasons for needing to transform digitally 3 potential areas of benefit Strategy – Process – Capability As Is or To Be mapping? Elements.cloud mapping … Continue reading

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