Simply, improvement…
Process Improvement
Getting started with Digital Transformation in your Charity – a breakfast briefing
Today, my colleagues from ShoNet and I ran a breakfast briefing for Third Sector organisations who want to make a start on their “digital journey”. My presentation covered the following topics: 3 reasons for needing to transform digitally 3 potential areas of benefit Strategy – Process – Capability As Is or To Be mapping? Elements.cloud mapping … Continue reading
Control Charts: use and benefits. Presentation to the OR Society Criminal Justice SIG 2017
Here’s my presentation to the ORS CJ SIG (23/2/17) on the use and benefits of Control Charts in the Criminal Justice Sector. SPC Charts were key tools for me early in my career when I was working in manufacturing but they are equally applicable in a service sector environment. If you have time series data … Continue reading
To Be or not To Be; what is the process?
Recently, I helped a client think through the design of one of their service delivery processes. They currently have a heavily paper-based process that involves lots of form-filling and transferring information between various IT systems. The To Be process would make use of a CRM system the client had invested in to support other processes … Continue reading
