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Problem Solving

This category contains 14 posts

Who’s quantifying the cost of failure?

I’ve been running a series of Demand Management masterclasses for a public sector client and we start the session by discussing what performance data is available for a few of their routine processes. I ask them if they know what the annual cost of running the process is and how many times it is used … Continue reading

How to “do improvement” – the missing link in too many Leadership Development programmes?

In the early stages of my career, as a new manager and leader, I went through many training and development programmes. Of course, they covered all of the so-called “soft skills” as well as the more rational skills required to manage (Forecasting, Planning, Organising, Controlling). Importantly, they also included how to “do improvement”. The latter … Continue reading

When is a problem not a problem?

I came across a presentation recently which described the various stages that research projects go through and Stage 1 was “Identify and define the problem”. That’s fine and a fair starting point for the journey through hypothesis testing, data gathering, analysis and reporting. The presentation even came up with a definition of “problem” which is … Continue reading

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