Simply, improvement…
Problem Solving
What’s your Problem? Simple or wicked?
Not all problems can be solved in the same way! Now, that may seem obvious, but it’s important to recognise what type of problem you face before you try to solve it. Problem types might range from: “simple”: problems that can be readily defined and where there are often “best” or “right” answers to… “wicked”: problems … Continue reading
Who’s quantifying the cost of failure?
I’ve been running a series of Demand Management masterclasses for a public sector client and we start the session by discussing what performance data is available for a few of their routine processes. I ask them if they know what the annual cost of running the process is and how many times it is used … Continue reading
How to “do improvement” – the missing link in too many Leadership Development programmes?
In the early stages of my career, as a new manager and leader, I went through many training and development programmes. Of course, they covered all of the so-called “soft skills” as well as the more rational skills required to manage (Forecasting, Planning, Organising, Controlling). Importantly, they also included how to “do improvement”. The latter … Continue reading
