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Lean

This category contains 41 posts

Leading Lean: Self-assessing strengths and areas for improvement

I recently designed a 2-day Lean Leadership workshop for a client and part of the content is a self-assessment exercise which the participants do individually. It’s based on 5 principles that underpin what leaders need to do: The self-assessment asks 5 questions in each of these areas to identify the extent to which people are … Continue reading

To Be or not To Be; what is the process?

Recently, I helped a client think through the design of one of their service delivery processes. They currently have a heavily paper-based process that involves lots of form-filling and transferring information between various IT systems. The To Be process would make use of a CRM system the client had invested in to support other processes … Continue reading

Improvement Skills Consulting is now an Elements Partner

I am delighted to announce that I have been accepted as an official Consulting Partner of Elements, the new cloud-based process knowledge tool. It is an invaluable tool to support all sorts of performance improvement work, such as the many “flavours” of process-based initiatives: BPM, BPI, BPR, Lean, 6-Sigma. Elements Process Knowledge is a free business … Continue reading

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