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This category contains 40 posts

To Be or not To Be; what is the process?

Recently, I helped a client think through the design of one of their service delivery processes. They currently have a heavily paper-based process that involves lots of form-filling and transferring information between various IT systems. The To Be process would make use of a CRM system the client had invested in to support other processes … Continue reading

Improvement Skills Consulting is now an Elements Partner

I am delighted to announce that I have been accepted as an official Consulting Partner of Elements, the new cloud-based process knowledge tool. It is an invaluable tool to support all sorts of performance improvement work, such as the many “flavours” of process-based initiatives: BPM, BPI, BPR, Lean, 6-Sigma. Elements Process Knowledge is a free business … Continue reading

Project Management and Change Management: necessary, but not sufficient

I’ve had a number of conversations recently about the relationship between Project Management and Change Management. Generally, these have focused on the need for Project Managers to be more aware of the importance of Change Management to facilitate the transition from projects to business as usual. This may require PMs to develop CM skills or, … Continue reading

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