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This category contains 16 posts

Control Charts: use and benefits. Presentation to the OR Society Criminal Justice SIG 2017

Here’s my presentation to the ORS CJ SIG (23/2/17) on the use and benefits of Control Charts in the Criminal Justice Sector. SPC Charts were key tools for me early in my career when I was working in manufacturing but they are equally applicable in a service sector environment. If you have time series data … Continue reading

To Be or not To Be; what is the process?

Recently, I helped a client think through the design of one of their service delivery processes. They currently have a heavily paper-based process that involves lots of form-filling and transferring information between various IT systems. The To Be process would make use of a CRM system the client had invested in to support other processes … Continue reading

Improvement Skills Consulting is now an Elements Partner

I am delighted to announce that I have been accepted as an official Consulting Partner of Elements, the new cloud-based process knowledge tool. It is an invaluable tool to support all sorts of performance improvement work, such as the many “flavours” of process-based initiatives: BPM, BPI, BPR, Lean, 6-Sigma. Elements Process Knowledge is a free business … Continue reading

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