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Processes

This category contains 21 posts

Outcomes vs. Outputs. Why it’s important to understand the difference

This week, I’ll be speaking at a workshop for charities where the theme is Measurement, Evaluation and Learning. My short session is about cutting through the jargon. I spend much of my time helping clients to focus on the outcomes they are trying to achieve.  I also help them to identify their business processes, which … Continue reading

ISIS Papyrus UK Open House 2018 – happy 30th Birthday!

ISIS Papyrus held their UK Open House on 27th September and I was very kindly invited to attend. I always look forward to hearing CTO Max Pucher speaking as he tends to shake things up with his views on technology. This year, he was speaking about “Digital Transformation” in a session titled “A look under … Continue reading

How to “do improvement” – the missing link in too many Leadership Development programmes?

In the early stages of my career, as a new manager and leader, I went through many training and development programmes. Of course, they covered all of the so-called “soft skills” as well as the more rational skills required to manage (Forecasting, Planning, Organising, Controlling). Importantly, they also included how to “do improvement”. The latter … Continue reading

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