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Processes

This category contains 25 posts

Unlocking improvements in charity processes

I get involved in a lot of process discovery work for charities (and other organisations) and this blog post summarises a typical approach. Overall, the key activities would be as follows: Senior managers have to start by identifying the purpose of the programme or project. This may be to support growth ambitions, to improve performance … Continue reading

What’s your Problem? Simple or wicked?

Not all problems can be solved in the same way! Now, that may seem obvious, but it’s important to recognise what type of problem you face before you try to solve it.  Problem types might range from: “simple”: problems that can be readily defined and where there are often “best” or “right” answers to… “wicked”: problems … Continue reading

The people side of process improvement

Two articles in a BPTrends Newsletter (www.BPTrends.com) caught my eye and highlight the importance of “people” in Process Improvement. Human Processes: Discovering Collaboration discusses the differences between collaborative processes and step by step processes. I’ve previously written about these and referred to them as “Emergent” and “Routine” processes. The article explains why traditional analytical techniques fall short in … Continue reading

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