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Processes

This category contains 23 posts

Who’s quantifying the cost of failure?

I’ve been running a series of Demand Management masterclasses for a public sector client and we start the session by discussing what performance data is available for a few of their routine processes. I ask them if they know what the annual cost of running the process is and how many times it is used … Continue reading

Measures of Digital Transformation – APQC Survey Report 2019

The APQC recently completed a survey on digital transformation to understand how organisations manage and evaluate the progress and success of their digital transformation initiatives. More than 300 survey participants responded from over 25 industries. The study revealed that organisations are proceeding rapidly through their digital transformation journeys with almost half (43%) already in their first or second … Continue reading

Business Continuity made simple

My colleague John Eary wrote about the challenges of developing an effective approach to business continuity following a few well-publicised incidents and it’s becoming topical once again with the uncertainty surrounding Brexit. I previously worked with Nimbus Partners on developing an approach to implementing Business Continuity approaches using their Control process management software. These days, I use elements … Continue reading

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