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Benchmarking

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Benchmarking: an improvement strategy to help avoid complacency

I’ve been running a series of continuous improvement workshops where one of the topics is Benchmarking. It’s been fascinating to see the participants’ reactions when I challenge them to step out of their functional boxes and think more creatively about benchmarking opportunities. Most organisations today are aware of the need to have an approach to … Continue reading

Continuous improvement: tools and techniques are not enough

I’ve been running some leadership development workshops over the past few months where the focus has been on making Continuous Improvement a way of life. Many of the people on the programme are familiar with approaches such as Lean or Six Sigma; some have even been trained to use the tools. What I find really … Continue reading

Best practice Strategic Planning: more about people than process

I was asked recently for my thoughts on how to go about benchmarking a Strategic Planning process. Here are some slides with my thoughts and findings… Some words of caution… Best practices are actually only “best” in the context of the organisation, culture, processes, people and skills from which they originated They don’t come with … Continue reading

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