Simply, improvement…
Balanced Scorecard
Lead and Lag Indicators. What they are and what they mean for Third Sector organisations.
One of the interesting conversations I had at the recent Data4Good Conference was on performance management. We were discussing the need for a set of performance indicators that a charity could use to get early warnings of performance issues as well as being able to track outcomes and impacts. One of the participants said she … Continue reading
How to ensure your Balanced Scorecard is not just a Dashboard – 3 tests of value-add
In my previous article, I wrote about why a Balanced Scorecard is a Performance MANAGEMENT framework and not a Performance MEASUREMENT framework. I described the typical three levels of Balanced Scorecard maturity that I see: Level 1: A Dashboard – a set of metrics, positioned across four perspectives, selected with little reference to strategy or … Continue reading
A Balanced Scorecard is not a Performance Measurement Framework
I’ve been running some workshops recently where we’ve introduced the Balanced Scorecard and Strategy Mapping to groups of senior managers. Most of them say they are familiar with the Scorecard approach and that’s to be expected; after all, it was in the early 1990s that Kaplan and Norton first wrote their paper for the Harvard … Continue reading
