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Balanced Scorecard

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How to ensure your Balanced Scorecard is not just a Dashboard – 3 tests of value-add

In my previous article, I wrote about why a Balanced Scorecard is a Performance MANAGEMENT framework and not  a Performance MEASUREMENT framework. I described the typical three levels of Balanced Scorecard maturity that I see: Level 1: A Dashboard – a set of metrics, positioned across four perspectives, selected with little reference to strategy or … Continue reading

A Balanced Scorecard is not a Performance Measurement Framework

I’ve been running some workshops recently where we’ve introduced the Balanced Scorecard and Strategy Mapping to groups of senior managers. Most of them say they are familiar with the Scorecard approach and that’s to be expected; after all, it was in the early 1990s that Kaplan and Norton first wrote their paper for the Harvard … Continue reading

Decide what you’re trying to achieve, then decide what you need to measure

I am often asked to help Managers and teams with their approach to measurement of improvement and performance.  For some reason people seem to find it hard to decide what they need to measure.  The basic principle for choosing measurements is: First, decide what you’re trying to achieve, then decide what you need to measure … Continue reading

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