This category contains 39 posts

Managing performance: the value of “Right First Time”

I’ve had several conversations in workshops, recently, with managers whose staff are “under-performing” and they have run out of ideas to address this. Many have said they have to check every piece of work and that performance or coaching conversations haven’t made any difference. This usually leads to a discussion of the futility of using … Continue reading

Why did you say “Leadership behaviour” and not “Leadership”?

I was running a Leadership workshop recently and put up a slide showing 3 sets of knowledge and skills that I said I felt were required to enable a sustainable culture of continuous improvement. (Label it “Lean”, “6-Sigma”, “TQM”, “Operational Excellence” or whatever you want!) I asked which of the 3 sets of skills the … Continue reading

“Leading Together” – Haringey Council’s Leadership Programme for middle managers – video

I was one of the facilitators on Haringey Council’s “Leading Together” programme which ran last Summer. I ran a couple of modules on Demand Management which is a hot topic in many local authorities (and elsewhere) where they are often challenged as a result of funding cuts. The workshops included processes and tools for identifying … Continue reading

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