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Continuous Improvement

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Blackett Lecture 2019: lessons from winning Olympic gold for building a better world

On Wednesday night I attended the OR Society’s annual Blackett Lecture which was given by Professor Philip Bond (Professor of Creativity and Innovation at the University of Manchester, a Fellow at Oxford and Visiting Professor at Bristol University). His topic was “From high-performance teams to a high-performance economy; lessons from winning Olympic gold for building … Continue reading

A quick guide to questionnaire design – measuring perceptions of projects

On many improvement projects, it’s necessary and useful to be able to measure the perceptions of stakeholders before and after the project.  Often, perceptions of what a project has achieved will be as important to understand as the objective benefits delivered. I wrote a Quick Guide to Questionnaire Design for a client assignment and am … Continue reading

Who’s quantifying the cost of failure?

I’ve been running a series of Demand Management masterclasses for a public sector client and we start the session by discussing what performance data is available for a few of their routine processes. I ask them if they know what the annual cost of running the process is and how many times it is used … Continue reading

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