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Continuous Improvement

This category contains 32 posts

How to “do improvement” – the missing link in too many Leadership Development programmes?

In the early stages of my career, as a new manager and leader, I went through many training and development programmes. Of course, they covered all of the so-called “soft skills” as well as the more rational skills required to manage (Forecasting, Planning, Organising, Controlling). Importantly, they also included how to “do improvement”. The latter … Continue reading

BIT Report on how behavioural insights can improve government decision-making

The Behavioural Insights Team (BIT) has just published a report – “Behavioural Government: Using behavioural science to improve how governments make decisions” which is a fascinating summary of how new ways of thinking can help improve policy-making. Sir Jeremy Heywood, in the Foreword, says it is “essential reading for anyone who cares about how well … Continue reading

The 4 Ds of Digital Transformation

I’ve written previously about some of the work I’ve been doing in the Third Sector with my colleagues at Sho-Net where we are helping charities consider how best to benefit from digital transformation. We talk about the three main drivers: Improving services for beneficiaries Improving fundraising effectiveness Reducing back-office costs (efficiency improvement) We also talk … Continue reading

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