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Continuous Improvement

This category contains 35 posts

A quick guide to questionnaire design – measuring perceptions of projects

On many improvement projects, it’s necessary and useful to be able to measure the perceptions of stakeholders before and after the project.  Often, perceptions of what a project has achieved will be as important to understand as the objective benefits delivered. I wrote a Quick Guide to Questionnaire Design for a client assignment and am … Continue reading

Who’s quantifying the cost of failure?

I’ve been running a series of Demand Management masterclasses for a public sector client and we start the session by discussing what performance data is available for a few of their routine processes. I ask them if they know what the annual cost of running the process is and how many times it is used … Continue reading

“Leading Together” – Haringey Council’s Leadership Programme for middle managers – video

I was one of the facilitators on Haringey Council’s “Leading Together” programme which ran last Summer. I ran a couple of modules on Demand Management which is a hot topic in many local authorities (and elsewhere) where they are often challenged as a result of funding cuts. The workshops included processes and tools for identifying … Continue reading

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