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Coaching

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Employee ROI and Developing Skills

I recently met Satinder Sagoo and she was telling me about some of her ideas and experience around improving Employee Return on Investment.  Satinder has several years’ experience in senior consultative sales roles with businesses such as Cisco Systems, BT and Westfield London.  Her particular focus is on bringing insight and flexible thinking to help organisations improve … Continue reading

Individual performance management is rubbish and Deming’s 95% Rule

I came across this really interesting article on the value (or lack of it) of Individual Performance Management by John Wenger. It starts by saying “individual performance management is rubbish” and goes on to argue that if an individual is failing to perform to expectations, it’s more likely to be the “system” that’s at fault, than the individual.  The article … Continue reading

Case Study: Developing BPI Skills in a Research Establishment

“Transferring process improvement skills to an internal consultancy team and giving improvement team leaders the enthusiasm and capability to achieve real improvement” The project: Ian Seath was asked to develop a two-day “Mapping and Measurements” workshop which could be offered as part of an overall package of process improvement support for a US Research organisation’s Directorates and … Continue reading

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