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Coaching

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Why incompetent people think they’re amazing

The Dunning-Kruger Effect. Advertisements

Employee ROI and Developing Skills

I recently met Satinder Sagoo and she was telling me about some of her ideas and experience around improving Employee Return on Investment.  Satinder has several years’ experience in senior consultative sales roles with businesses such as Cisco Systems, BT and Westfield London.  Her particular focus is on bringing insight and flexible thinking to help organisations improve … Continue reading

Individual performance management is rubbish and Deming’s 95% Rule

I came across this really interesting article on the value (or lack of it) of Individual Performance Management by John Wenger. It starts by saying “individual performance management is rubbish” and goes on to argue that if an individual is failing to perform to expectations, it’s more likely to be the “system” that’s at fault, than the individual.  The article … Continue reading

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