Dan Ariely is the James B. Duke Professor of Psychology and Behavioral Economics at Duke University and a founding member of the Center for Advanced Hindsight. He does research in behavioural economics on the irrational ways people behave, described in plain language.
Two articles in a BPTrends Newsletter (www.BPTrends.com) caught my eye and highlight the importance of “people” in Process Improvement. Human Processes: Discovering Collaboration discusses the differences between collaborative processes and step by step processes. I’ve previously written about these and referred to them as “Emergent” and “Routine” processes. The article explains why traditional analytical techniques fall short in … Continue reading
I recently came across an excellent paper on frameworks for collaboration in the humanitarian sector (but it has much wider applicability). You can download it here. Dan McClure and Hannah Reichardt wrote it for Save the Children and describe 3 main strategies for collaboration, shown in the image below. These address 3 different problem scenarios: … Continue reading