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Change Management

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Why do people hate your new CRM (or any other) system?

An article at Forbes.com was titled “What Salesforce.com Won’t Tell You“, but it’s not just about that particular Customer Relationship Management (CRM) system. The lessons highlighted are equally applicable to almost every new IT project. I’ve written previously and argued that there’s no such thing as a CRM project (or IT project). There are only business … Continue reading

Thinking fast and slow for human behaviour change

I’ve written recently about change management and models for human behaviour change. It’s become apparent that many of the successes and failures of health and other improvement initiatives are down to human motivation, behaviour and thinking.  Studying fields such as psychology that are concerned with how people think, behave and make decisions can give us … Continue reading

3 Myths of behaviour change – why common sense isn’t helpful!

“You will be less successful at creating behavioural change if you let common sense be your guide”.

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