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Change Management

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The people side of process improvement

Two articles in a BPTrends Newsletter (www.BPTrends.com) caught my eye and highlight the importance of “people” in Process Improvement. Human Processes: Discovering Collaboration discusses the differences between collaborative processes and step by step processes. I’ve previously written about these and referred to them as “Emergent” and “Routine” processes. The article explains why traditional analytical techniques fall short in … Continue reading

Frameworks for approaching collaboration

I recently came across an excellent paper on frameworks for collaboration in the humanitarian sector (but it has much wider applicability). You can download it here. Dan McClure and Hannah Reichardt wrote it for Save the Children and describe 3 main strategies for collaboration, shown in the image below. These address 3 different problem scenarios: … Continue reading

Capability, Opportunity and Motivation interact to generate behaviour: the COM-B Model

One of my favourite models for human behaviour change is Dr Susan Mitchie’s Behavioural Change Wheel and COM-B. She created the COM-B model from a 2011 study of peer-reviewed papers on behaviour change. She concluded: “Interventions and policies to change behaviour can be usefully characterised by means of a Behaviour Change Wheel comprising: a ‘behaviour … Continue reading

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