At the recent ISIS Papyrus UK Open House, Tony Lawrence and Rob Browne talked about Unified Document Design. This is one of the key features within the papyrus suite of software that really appeal to people in the business. It’s for them, not for the IT folk. There’s a new Business Designer tool to make it easy for business users to design and implement new documents for outbound communication.
Many organisations have ambitions to “go digital”, perhaps to make cost savings. Often, there is a drive to move to the cloud and to consolidate systems and content. Tony said that while technology produces new opportunities, older problems persist. Empowering people in the business to design, build and test their own content helps address the need to get things done more quickly. Papyrus separates the content form the application and makes use of a central resource library. Users can make the most of their existing content by breaking it down into reusable and reconfigurable components. There is even a correspondence wizard that takes MS Word content and converts it into Papyrus components.
Annemarie Pucher’s presentation on digital business in real time discussed the customer engagement cycle and reinforced Tony’s points about empowering people in the business to create and amend documents. She had spoken earlier in the day about how to enable customer engagement, for example by identifying key business value streams (customer-facing). Increasingly, Papyrus is also working with clients to automate what Annemarie called enterprise engagement processes such as Purchase-to-pay, Incident management and project management. Many of these processes can be decomposed into a few reusable components, thus speeding up development time. Freddie Van Rijswik gave a specific example of how Papyrus uses its own software for Incident Management. For every incident, there are generic activities such as incoming communication, managing data/content, managing knowledge and payments/book-keeping. He said that, often, the real challenge is the data – how to capture it, process it and use it to add value by driving the relevant business processes. Increasingly, organisations have multiple inbound channels with a wide diversity of document types, ranging from very structured (e.g. forms) to completely free-form.
For more information on how ISIS Papyrus helps organisations with digital transformation focused on customer engagement and streamlined operations, visit: isis-papyrus.com
Details of the recent Open House are here: