It is an invaluable tool to support all sorts of performance improvement work, such as the many “flavours” of process-based initiatives: BPM, BPI, BPR, Lean, 6-Sigma. Elements Process Knowledge is a free business analysis application that has been designed to support Salesforce and other IT implementations to give benefits at every phase of the lifecycle. I’ve been a Nimbus Control & Univeral Process Notation (UPN) enthusiast since 2001 and Elements is the latest incarnation of that approach.
Live process mapping workshops are easy with Elements; no more Post-It Notes. Dump Visio or PowerPoint and step up to Elements! I can now leave my clients with online access to their process maps and they can take ownership of them once I have completed my assignment with them. The best thing: IT’S FREE.
I established Improvement Skills Consulting Ltd. in 2007 and have consulting experience going back to 1990 (and internal consulting and facilitation prior to that). I have worked with more than 200 clients and helped implement a wide range of approaches to improve customer satisfaction, reduce process cycle-times, drive out waste and actively engage staff in continuous performance improvement.
My experience covers the private, public and voluntary sectors and I have worked with Boards, Managers and Frontline Staff. I work as a Coach, Facilitator, Project Leader and Trainer.
As with many specialist consultancies, we don’t claim to be able to “do everything”. Therefore, we work in partnership with other consulting and technology organisations. This enables us to build a tailored and flexible resource to meet a wide range of client needs.