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Process Improvement, Viewpoint!

Digital transformation in charities: what’s your vision?

Later today I will be speaking at the NCVO at Sho-Net’s “Digital Transformation and you” workshop.

This two-hour education session aims to provide charity senior managers with a framework for thinking about the opportunities the advances in digital technology presents.  It includes demonstrations of how charities are facing up to the digital transformation challenge.

Of course, everything should start with an organisation’s mission and ideas of the social value they are seeking to deliver, and then consider how technology could help to address their key challenges.

My session covers “How digital are you?” and “Crafting a digital vision”. I designed a self-assessment questionnaire to help the participants identify where they are now and to think about gaps they may need to address.

The questionnaire assesses progress in these key areas:

  • Leadership
  • Strategy
  • People
  • IT resources
  • Processes
  • Results being achieved

digital_transformation_qs

The questionnaire allows people to see their results on a maturity scale for each of these 6 key areas.

I have a couple of key themes for my presentation: the fact that strategy comes first and the value of taking a process perspective.

One of my favourite quotes in relation to strategy comes from a report on digital transformation in charities: “Soon, having  a digital strategy will seem as ridiculous as having an electricity strategy”. The point being that “digital” should be embedded in organisational strategy, not some separate entity.

On processes, much of my consulting work is focused on helping organisations to understand how they can design and operate their processes to meet the needs of stakeholders more effectively and efficiently. Digital transformation covers both external-facing processes, impacting on how beneficiaries interact with a charity, and internal processes that can be more automated and efficient.

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