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Performance Management, Problem Solving

Making sense of numbers – a half-day workshop – Slideshare

Lots of organisations have plenty of data, but not necessarily the skills to get valuable insights from that data. The concept of “Big Data” is not even on their agenda when they can’t manipulate “Small Data”.

This is a Slideshare from a typical half-day workshop that I’ve run for many clients over the years. The participants would usually be front-line supervisors or Line Managers who have to use local process and performance data to solve problems and improve processes. It covers four main learning aims:

  • Apply some basic principles for displaying tables of data
  • Select appropriate types of chart to analyse and present data
  • Decide how big a sample to choose in order to be confident in the results
  • Explain why an “average” could be very misleading




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