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Balanced Scorecard, Change Management, Process Improvement

Managing Public Services – Implementing Changes

Tony_Doherty_BookRecently I caught up with an old colleague, Tony Doherty, who is co-author of Managing Public Services – Implementing Changes.  The book is now in its second edition and has been completely updated.  It includes two articles that I wrote for Tony:

The work of a manager in a service organisation is not the same as the work of a manager in an organisation that manufactures goods. Managing Public Services, Implementing Changes – A Thoughtful Approach the practice of management, is for students and managers who intend to work in a service organisation whether it is owned publicly or privately. This book concentrates on how managers can change things for the better and explains ‘why’ as well as ‘how’.

The second edition has been fully updated to address challenges facing public services with new material on managing cuts, managing risk, managing innovation, producing funding applications, Lean Management and process review. A new chapter on managing social enterprise and generating social capital has also been added. This text is both solidly practical and theoretically challenging and is supported by strong pedagogical features including: case studies and illustrative vignettes from public service managers working in Europe, Asia, Australia and the US; exercises and review questions. Students will develop learning skills that enable them to transfer their learning from one situation to another and thinking skills that enable them adapt the way that they apply their learning as circumstances change.

Tony’s book is available from Amazon.

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