Nigel Warren (TTS Knowledge Solutions) has a great blog post about how and why IT training budgets get wasted. He talks about the difference between “training” and “learning”, which many people seem to use interchangeably without understanding the differences.
Nigel’s focus is on IT training and, I have to say, my experience on the receiving end over the years is that 80% or more is pretty much rubbish. Far too many IT Trainers fall into the trap of dragging people through endless screens of functionality without setting the business or process context for the learning. It seems to be the same trap software salespeople fall into; they are obsessed with running demos which show features and they miss the opportunity to show how potential users can achieve benefits.
Nigel refers to the 70:20:10 model for workplace learning which suggests that employees learn:
- 70% by experience (doing the job)
- 20% by social learning (including coaching from colleagues / boss)
- 10% by formal planned courses and reading
Employees learn 90% of their skills in the workplace (experience & social) and 10% through formal planned training.
You can read some of my articles on Knowledge Management here, or type Knowledge Management into the Search box at the top of my blog to find posts I’ve written.