Over the past week I’ve been having a conversation with a student who is writing a dissertation on the difference between Outputs and Outcomes. This is a topic I’ve written about several times, but his focus is on IT and infrastructure projects and he was keen to find out about any case study examples which he could include in his discussion.
Here are some of the links and comments from our conversation:
The topic is very interesting to me and I come across lots of examples of projects where they fail to understand the difference. The result is a very poor approach to Benefits Identification and Realisation (outcomes) and a failure to demonstrably connect Deliverables with Benefits.
Of course, one of the other issues is the variety of terminology used and the way the terms are used interchangeably, for example:
Outputs = Products = Deliverables
Outcomes = Benefits = Impacts