Peter Loader from Process Evolution, spoke at a recent OR Society Criminal Justice meeting about the findings of a national survey of police response processes and performance. This used a mixture of performance metrics and perception data gathered from a range of police forces to look at the productivity and efficiency of different operating models.
By some relatively simple analysis, Peter was able to show the impact of shift patterns, crewing policies and incident deployment policies resulted in quite widely differing efficiencies.
Peter is running a series of workshops to help people understand the power of this analysis and to give some significant insights into the levers that can be pulled to improve performance. His presentation clearly showed that it is perfectly feasible to improve performance, reduce cost and increase service levels all at the same time.
From project work undertaken by Process Evolution, they believe that the opportunities could equate to £millions in many forces.