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Process Improvement

Process + People = Charity Performance

Processes probably aren’t the most exciting thing on a charity senior manager’s agenda, but the combination of “people” plus “process” is the ultimate determinant of performance. You can take great people, highly motivated, highly skilled, but put them in a lousy process and the process will win every time.

Typically, there are two starting points for organisations that recognise the need to improve their processes:

  • You need to be able to demonstrate a consistent, professional approach to managing the organisation (This is “Process Management”)
  • You need to fix some problems, or achieve a step-change in performance (This is “Process Improvement”)

As with any approach to performance improvement, you have to decide where you need to improve. Process must follow strategy. You have to decide if your process focus needs to address one or more of the following:

  • Efficiency – driving out cost and waste
  • Effectiveness – achieving better outcomes for your beneficiaries
  • Capability – improving people and systems
  • Flexibility – becoming more agile, responsive and faster at addressing beneficiary needs

My Top Tips to get you started are in this article.

View my Slideshare Presentation here.


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