BPTrends has just published a Business Process Manifesto which is the result of 20 years process consulting experience by Roger Burlton, Chairman of the BPTrends Advisory committee.
This attempts to provide some definitions of:
- Business Processes
- The business motivation for Business Processes
- What Business Processes are and are not
- The relationship of Business Processes with other relevant subject areas
Given that consultants and others working in the process field have widely differing views and definitions this manifesto is a useful addition to the overall body of knowledge.
The definition of Business Process is stated as:
An organization’s Business Processes clearly describe the work performed by all resources involved in creating outcomes of value for its customers and other stakeholders.
I’d broadly agree with that, with the caveat that all too many organisations’ processes really don’t add much value!