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Performance Management

Report and improve

I was reminded recently of a simple, single, framework for reporting performance and focusing on improvement.  The graphic below gives an example.  Top-right = how did we perform this month?  Top-left = what’s the performance trend? Bottom-left = do we understand our performance? Bottom-right = what actions do we need to take to get back on track or improve further?

It’s a framework I’ve seen used effectively by Process Managers to help with day-to-day performance management of their processes.  Read more on Performance Management.





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