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Process Management

Adaptive Case Management

Max Pucher and his colleagues spoke at the ISIS Papyrus Open House about “Adaptive Case Management” and I’ve echoed their sentiments in my blog before.  Not all processes benefit from a “conventional” process management approach based on the assumption that the process can be “mapped”.

I wrote an article which differentiated between what I called “Routine” and “Emergent” processes.  It seems to me that Max’s Adaptive Case Management thinking is exactly what’s needed for “Emergent” processes.

Emergent processes are more likely to benefit from a project management approach than a process mapping one. Potentially, every case is different and there is probably not a “one size fits all” process map that could be drawn.  An example of a more appropriate project approach is shown in the graphic.


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