You're reading...
Process Management

Adaptive Case Management

Max Pucher and his colleagues spoke at the ISIS Papyrus Open House about “Adaptive Case Management” and I’ve echoed their sentiments in my blog before.  Not all processes benefit from a “conventional” process management approach based on the assumption that the process can be “mapped”.

I wrote an article which differentiated between what I called “Routine” and “Emergent” processes.  It seems to me that Max’s Adaptive Case Management thinking is exactly what’s needed for “Emergent” processes.

Emergent processes are more likely to benefit from a project management approach than a process mapping one. Potentially, every case is different and there is probably not a “one size fits all” process map that could be drawn.  An example of a more appropriate project approach is shown in the graphic.

Advertisements

Discussion

Comments are closed.

Connect with Ian Seath

Find us on Facebook Improvement Skills Consulting Ltd. on LinkedIn Follow IanJSeath on Twitter

Archives

Copyright Notice

© Improvement Skills Consulting Ltd. and Ian Seath, 2007-17. Unauthorised use and/or duplication of this material without express and written permission from this site’s author and/or owner is strictly prohibited. Excerpts and links may be used, provided that full and clear credit is given to Improvement Skills Consulting Ltd. and Ian Seath with appropriate and specific direction to the original content.
%d bloggers like this: