Max Pucher and his colleagues spoke at the ISIS Papyrus Open House about “Adaptive Case Management” and I’ve echoed their sentiments in my blog before. Not all processes benefit from a “conventional” process management approach based on the assumption that the process can be “mapped”.
I wrote an article which differentiated between what I called “Routine” and “Emergent” processes. It seems to me that Max’s Adaptive Case Management thinking is exactly what’s needed for “Emergent” processes.
Emergent processes are more likely to benefit from a project management approach than a process mapping one. Potentially, every case is different and there is probably not a “one size fits all” process map that could be drawn. An example of a more appropriate project approach is shown in the graphic.