In an earlier article I wrote about the differences between Routine and Emergent processes and how, if you don’t recognise the differences, you could really struggle with process management.
At the 2010 ISIS Papyrus Open House event Max Pucher’s keynote presentation “Adaptive Process and Empowerment” reinforced the importance of understanding the various “types” of process.
The article here builds on the original one and demonstrates how a Case Management approach might be more appropriate than Process Management for Emergent processes.
Download: Process or Case Management
More articles on Process Improvement.