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Process Management

Process Management Predictions for 2010

Gartner Research has made some interesting predictions about Business Process Management (BPM) in 2010 and beyond.  Gartner Research Vice President Janelle Hill sees BPM growing in acceptance.  She said: ““We’re predicting that companies will finally begin to recognise that process management is not just about automating routine, repetitive, well-understood structured parts of work, but more importantly, about supporting knowledge workers whose work is much less structured”.

Rather than replacing what knowledge workers do by automating tasks, BPM will support their roles – helping them to coordinate or monitor what they are doing more effectively.

A second area of innovation will be the use of graphical modelling by business people. In the same way that people now use spreadsheets, they will increasingly begin to use modelling techniques in their regular reports.  By 2014, Gartner predicted that 40% of business managers and knowledge workers in Global 2000 organisations would use business process models to support their everyday tasks, up from 6% in 2009.

The report “Predicts 2010: Business Process Management Will Expand Beyond Traditional Boundaries”, is available at



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