How can you use the Balanced Scorecard framework to help identify measurements for projects and improvement activities?
We are asked regularly to help Project Sponsors, Managers and teams with their approach to measurement of improvement and benefits. For some reason people seem to find it hard to decide what they need to measure. The basic principle for choosing measurements is:
- First, decide what you’re trying to achieve, then decide what you need to measure
This article is not about how to design or use a Balanced Scorecard, but it discusses how the framework can be used as a basis for deciding what to measure, for example when you are setting up a project. The approach is equally applicable to problem solving, improvement and innovation projects. Furthermore, the principles can be really helpful when thinking through and identifying possible benefits that might result from a project.
Download the full article Identifying Measurements with a Balanced Scorecard