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Control 2007, Process Management

Process Management in Human Resources

A few years ago, if you went into many HR Departments and asked them to describe their approach to process management you’d probably have been met with blank looks, or be told that “we don’t have processes, or at least none that can be managed”.  This would quickly be followed by the assertion that “we’re a people department; it’s not about processes”.
More recently, as organisations have embraced the concepts and realities of Process Management, HR has discovered a new language it can use to engage with its customers and stakeholders.

HR Process Model

HR Process Model

We must remember, though, that Process Management is no more than an enabler; it is not an end in itself.

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