Peter Drucker said: “There is no such thing as Knowledge Management, only knowledgeable people”.
Professor T D Wilson of Sheffield University published a paper called “The nonsense of knowledge management” in 2002, which I read with interest. In it he examined critically the origins and basis of ‘knowledge management’, its components and its development as a field of consultancy practice.
He explored the differences between knowledge and information through literature surveys and reviews of various consultancies’ websites. His conclusion was that ‘knowledge management’ is an umbrella term for a variety of organizational activities, none of which are concerned with the management of knowledge! Those activities that were not concerned with the management of information were concerned with the management of work practices, in the expectation that changes in such areas as communication practice would enable information sharing.
The big problem with the approaches proposed by all the big consultancies he researched was that they were actually talking about information and data management, probably with the aim of selling IT solutions. And so, the first learning point is the need for a set of definitions.
Read the rest of this article: Knowledge Management – Applied Common Sense