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Change Management, Process Improvement

Process Change: Engagement is key

There have been quite a few occasions recently when, talking with clients, it’s been clear that they have been frustrated at the lack of performance improvement they have achieved, despite having re-designed their “broken” processes.  Often the story goes like this…

“We had xyz consultants in and they ran workshops with staff to map our processes.  They then came up with a proposal for the “To Be” process, with all the waste stripped out and Lean flow principles built in.  They’ve left us these process maps (and sent us some big invoices) but nothing’s been implemented and we’re not seeing any benefits.”

We develop and run a lot of project management skills development workshops for clients and one of the key tools in the PM kitbag is Stakeholder Analysis.  Oddly, this seems to be completely lacking in many process improvement projects and may go some way to explaining the lack of adoption and benefits.

Download my article “Process Change: Engagement is key” to read the full story. 





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