Whenever you are planning to start some process management or improvement activity, it’s important to get a high-level understanding of the scope of the process first. A SIPOC Process Definition helps the Process Owner and those working on the process to agree the boundaries of what they will be working on.
It provides a structured way to discuss the process and get consensus on what it involves before rushing off and drawing process maps. Although it’s widely used in Six Sigma, its principles are very relevant for any process management or improvement activity.
SIPOC is an abbreviation of:
Suppliers – Inputs – Process – Outputs – Customers
It provides a template for defining a process, before you begin to map, measure, or improve it.
We often extend the content of a SIPOC to include the purpose of the process, name of the Process Owner and any additional details about its boundaries…
It shouldn’t take you long to produce a SIPOC and it’s a worthwhile investment to ensure clarity.
Download the full article on how to create a useful SIPOC Process Definition.
Download a SIPOC SIPOC Template in MS Word.